Refund policy

Returns & Refund Policy – Pakistan

Return Period

We offer a 7–14 day return policy. This means you can request a return within 7 to 14 days after receiving your item.

Eligibility for Return

To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unworn or unused, with tags intact

  • Be in its original packaging

  • Include the receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at:
team.methiqabymerzal@gmail.com

Once your return is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your package

Items sent back without requesting a return first will not be accepted.

Damages & Issues

Please inspect your order immediately upon receiving it.
If your item is defective, damaged, or incorrect, contact us right away so we can resolve the issue.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Customized or personalized items

  • Personal care products (beauty, skincare, etc.)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you’re unsure about your item, contact us before requesting a return.

Exchanges

The fastest way to get the item you want is to:

  1. Return your original item for approval

  2. Make a new purchase once your return is accepted

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.
If approved:

  • Refund will be issued to your original payment method within 10 business days

  • Please allow additional time for your bank or payment provider to process the refund

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at:
team.methiqabymerzal@gmail.com